Privacy Policy

Last updated: February 2026

This Privacy Policy explains how B3D Group Sdn Bhd, operating as 3D Forger ("we", "us", "our"), collects, uses, and protects your personal information when you use our websites (3dforger.com and 3dforger.online) and services.

1. Information We Collect

We collect information you provide directly: name, email address, phone number, company name, project descriptions, and 3D model files. We also collect technical data automatically: IP address, browser type, pages visited, and referring URLs via analytics tools.

2. How We Use Your Information

  • To process and fulfil your 3D printing orders
  • To communicate about your projects and provide customer support
  • To send project updates and delivery notifications
  • To improve our services and website experience
  • To comply with legal obligations under Malaysian law

3. 3D Model Files

Files you upload for printing or analysis are stored securely and used solely for the purpose of fulfilling your order or providing printability feedback. We do not share, sell, or distribute your 3D files. Files are retained for 90 days after order completion for quality assurance and reprint requests, then permanently deleted unless you request earlier deletion.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We use third-party services for analytics (privacy-respecting analytics), payment processing, and courier delivery. These services have their own privacy policies and handle data according to their terms. We do not sell your personal information to third parties.

6. Cookies

Our website uses essential cookies for functionality (theme preference, session management) and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function properly.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to: access your personal data, correct inaccurate data, withdraw consent for marketing communications, and request deletion of your data. Contact us to exercise these rights.

8. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Order records are retained for 7 years for accounting purposes. Marketing data is deleted upon unsubscription.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact

For privacy-related enquiries, contact us via 3dforger.com/contact.